Empath Blogs

Can't find a Tier 2 tech? Grow one. A one-page employee development plan for MSPs and any service business: one skill, one learner, 30 minutes a week.

Track employee training where your team already works. Empath Learn webhooks turn assignments and completions into PSA tickets and Slack messages.

The Curated Collection is now in Empath, with 14,000+ courses, labs and AI roleplays for every MSP role. Included in Empath Learn, premium in Empath Grow.

When one senior tech holds your MSP's institutional knowledge, one resignation can take it. Five steps to get it into SOP lessons and a role path.

Seventeen MSP training programs compared on one page: what each platform does, what courses come with it and what it costs. Every fact dated.

Still training new techs shoulder to shoulder, with SOPs in SharePoint and YouTube links? Compare that setup with Empath Learn's role paths and tracking.

Absorb LMS has strong administration and client portals. Compare it with Empath Learn's included MSP courses, labs, own-course tools, and pricing.

Trainual organizes SOPs and onboarding. See where it fits an MSP and how Empath Learn adds ready-made MSP courses, MSP role templates and included labs.

Microsoft Learn is free. See what an MSP gains by using it with Empath Learn: assignments, due dates, daily progress sync, and MSP courses.

See where Pax8 Academy helps MSP partners and where Empath Learn adds your own SOP courses, AI roleplays and ConnectWise training tickets.

Compare TalentLMS and Empath Learn for an MSP: course creation, client branches, included training, AI roleplay and published plan prices.

Compare Pluralsight Skills and Empath Learn for MSP staff: technical labs, certification paths, team training, course authoring, and what each plan includes.

Compare CBT Nuggets and Empath Learn for MSP staff: certification prep, virtual labs, team assignments, MSP courses, and published prices.

Two practical IT onboarding checklists: train a new MSP employee and provision a new employee at an MSP client, with owners and proof for each step.

AI training for employees is part of organizational readiness. Learn how MSPs can help clients create safer, more consistent AI adoption with Empath Grow.

Empath Grow helps MSPs turn end user training into a structured client offering around AI, Microsoft 365, cybersecurity, and everyday technology use.

AI cyber attacks are getting easier to launch and scale. See what MSPs should know about detection, response planning, and team training.

Learn how MSPs should think about AI services for clients, from clearer discovery to workflow-first AI enablement and practical client education.

AI phishing is making scams harder for clients to spot. Learn what MSPs should explain, and how to turn client training into stronger protection.

MSP professional development takes more than good intentions. Learn how to grow in an MSP career by building accountability and ownership.

Learn how to build role-based MSP training pathways that reduce onboarding time, close skill gaps and create accountable teams for lasting business growth.

Learn what the CMMC suspension means for MSPs, what still applies for defense contractors, and how to guide clients clearly.

Saying no to AI will kill your MSP. Discover how scaffolding and systems thinking turn client demand into high-value consulting.

Stop letting client AI questions drain your helpdesk. Discover how to turn the workplace AI adoption challenge into a highly profitable MSP service.

Repetitive client tickets point to a training gap. Learn how end user training helps MSPs reduce support tickets and create a path to recurring revenue.

Client education can help MSPs improve profit margin by turning everyday guidance into a packaged service clients can understand, value, and renew.

Reselling AI licenses is a margin killer. Discover the raw math behind how MSPs profit from AI through high-value consulting instead of thin software markups.

After-hours IT support can make it hard for MSP technicians to fully rest. Here’s how to name the strain.

Discover how recurring PSA tickets can make MSP team training easier to manage, track, and sustain across your service desk.

Stop blaming technician motivation. Learn how to redesign your MSP team training to break the burnout loop, restore morale, and protect your culture.

MSP employee training works best when learners have support through the hard parts. Learn how to protect motivation and coach skill development.

Compare LinkedIn Learning and Empath Learn for an MSP team: course breadth, roleplay, assignments, MSP-specific courses, and published prices.

Improve client retention for MSPs by helping account managers spot changes in engagement, value perception, and service trust earlier.

Build a scalable customer service training program for your MSP. Establish a structured path, appoint a Learning Manager, and improve client experience.

Transform your MSP service delivery using the restaurant blueprint. Learn MSP help desk best practices to turn techs into service professionals.

A recap of RejectionCon 2026: Three days of radical honesty and raw advice on running an MSP, while raising a historic amount for tech education.

Stop guessing who owns MSP training. Learn how to apply the RACI framework, empower your Learning Manager, and enforce accountability using Empath.

Are your techs drowning in noise? Learn how to solve MSP alert fatigue and build a smarter monitoring strategy with expert insights from Destiny Bertucci.

Learn why your MSP training is broken and how the RACI matrix creates the ultimate accountability engine.

These articles and books expand on some of the concepts introduced in the Learning Manager Series. Think of them like a short reading list.

Compare Udemy Business and Empath Learn for an MSP team: course breadth, assignments, labs, MSP-specific training, and published prices.

CMMC services for MSPs require a real decision. Use this 3-step framework to evaluate fit, cost, and risk.

Learn why incident response communication matters more than technical skills and how MSP teams can avoid chaos during real incidents.

Stop scattering your MSP training across multiple portals. Empath now includes the VIPRE Inspired eLearning catalog for HR, security, and compliance.

Your MSP sales process might be broken. Discover why most MSPs rely on referrals and what a scalable, structured sales process actually looks like.

Learn how to hire MSP technicians who deliver more than technical skill. Discover why hospitality principles can elevate your service culture.

Learn how to sell to banks as an MSP using this 3-step playbook to target the right institutions, lead with FFIEC, and win financial clients.

Should your MSP offer CMMC services? Compliance veteran Jennifer VanderWier breaks down the real costs, risks, and decision framework for MSPs.

Why does MSP training often fail to translate to the service board? Discover the missing role that turns content into usable skill.

Most MSP training fails under pressure. Not because the content is bad, but because learning isn’t built into how work actually happens.

In the age of AI, the MSP Service Manager's role has changed. Learn how to train your team to use AI for leverage, not laziness.

Discover why MSP trends 2026 point to operational maturity as the new growth hack. Wes Spencer breaks down the shift from tools to strategy.

Stop fearing regulations. Former Bank CISO Dan Sitton shares his strategy for winning MSP financial clients by speaking the language of risk.

No one cares about your stack. Learn why adopting CIS Controls for MSPs is the only strategy that drives real clarity, consistency, and profit.

We're looking back on our milestones this year at Empath. We're talking getting advisors, a huge platform glowup, wisdom from navigators, and more!

A five-step MSP risk management framework, based on Compliance Expert Mark Jennings’ process to start having structured, professional risk conversations.

Build client trust with a professional MSP risk management process. Ditch the fear-based tactics and learn a better approach from a 32-year MSP veteran.

Stop buying training libraries your team ignores. Discover why a guided MSP learning pathway is the key to driving real engagement, accountability, and growth.

Stop letting an untrained team haunt your profitability. We reveal the signs that effective MSP team training is missing and how to solve the problem.

Get an insider's look at Right of Boom 2026 with event MC Wes Spencer. Discover why this hands-on cybersecurity event is a must-attend for MSP leaders.

Learn how to create MSP service offerings from the tools you already have. Turn your tech stack into scalable, profitable managed services.

Build a profitable service stack with a real MSP product strategy. Jordan Silva shares his proven guide for making smarter technology decisions.

Ready to build a real MSP sales process? Learn the 5-step framework to qualify prospects, handle objections, and close deals with confidence.

Discover the secret to MSP profitability: teaching your team how the business actually makes money. We break down why this conversation is a game-changer.

Master 5 vCIO best practices for earning & keeping client trust. Learn to stay strategic and become an indispensable business partner.

Get expert insights on vCIO training from client strategy expert Nett Lynch. Learn the mindset shifts and trust-building techniques that create impact.

Empath proudly announces its new council of Empath Advisors. Learn who these industry leaders are and why this move is a commitment to our MSP community.

Go beyond theory with modern MSP training. Learn what an Empath Navigator is and how their expertise can transform your team's professional development.

Ditch the gross sales tactics. This guide shows you how to build a repeatable MSP sales process that's authentic, effective, and boosts your close rate.

Struggling with MSP professional development? Learn 5 habits high-performing MSPs use to build a system that creates a winning team.