Is Empath just for technical training?

No. Empath is designed for the entire MSP. We have a holistic curriculum that includes: Technical Foundations: (e.g., T1 skills, Networking, Security) Service Delivery: (e.g., Ticket Lifecycle, Time Tracking) Strategic & vCIO: (e.g., vCIO Mindset, CMMC, Product Strategy) Sales & Revenue: (e.g., MSP Sales Process, Approaching Verticals) Business Acumen: (e.g., How MSPs Make Money, P&L Basics)

How is Empath different from other training platforms or vendor universities?

The Empath difference is about who teaches and how they learn. The Who (The Navigators): Our content isn't made by generic trainers. It's built by Empath Navigators, a curated group of the MSP industry's most respected leaders (like Wes Spencer, Nett Lynch, and Jordan Silva) who share their real-world, in-the-trenches expertise. The How (The Complete Framework): We solve the dusty library problem. Instead of a confusing catalog, we provide a complete learning framework. This includes intentional Learning Pathways to guide your team, regular livestreams with our expert leaders (like Wes, Alex, Kyle, Dean, and Mark), and powerful accountability features like progress reporting so you can track your team's development.

Can we add courses from other vendor universities?

Yes, this is a key feature of the platform. You can easily link to external content from vendor universities or add any YouTube video or playlist directly into a Learning Pathway. This allows you to combine Empath's expert-led courses with your own internal SOPs and your key vendors' content, all in one unified training plan.

Can I add my own MSP's content?

Yes. We know that your process is your secret sauce. The Empath platform is designed for you to upload your own SOPs, videos, and documentation and weave them directly into a Learning Pathway alongside our Navigator-led courses. This allows you to build a single, unified training system for your team.

Does Empath integrate with my PSA/CRM?

Integrations are an important part of a long-term strategy. Our team is actively exploring the best way to partner with the PSA/CRM platforms you use every day. Since every MSP's stack and workflow is unique, this is a conversation we'd love to have with you one-on-one. The best way to get solid answers and explore what's possible is to schedule a demo with our team.

How does Empath actually improve my MSP's profitability?

Your labor is your biggest and most unpredictable cost. An untrained team leads to longer ticket times, constant escalations, and ghost tickets that kill your margins. By making your team more efficient and confident, Empath directly reduces your cost of service delivery, turning your biggest liability into your greatest asset and making your flat-rate contracts profitable again. Read: How Your MSP Really Makes Money (And Why You Need to Tell Your Team)

Training That Scales. Teams That Thrive.

Empath empowers MSPs to onboard faster, close skill gaps, and create a culture of accountability—so your business can scale smarter.

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Structured Learning Pathways

Turn onboarding chaos into clear, scalable processes.

Create role-specific pathways for techs, admins, and sales teams.
Customize pathways with internal training & third-party resources.
Reduce time-to-productivity by up to 40%.

Customizable MSP Training Templates

Save hours with ready-made training materials designed for MSP teams.

Templates providing a structured starting point, and you can tailor them to match your MSP.
Fully customizable to match your business needs.
Designed by industry experts who understand MSP workflows.

Standardized Onboarding

Get new hires up to speed—without the growing pains.

Consistent onboarding processes for all roles.
Faster ramp-up = quicker client-facing impact.
Reduce employee churn with stronger Day 1 success.

Real-Time Progress Tracking

Know who’s learning, who’s stuck, and who’s excelling—without micromanaging.

Dashboards that highlight training progress and completion rates.
Identify knowledge gaps before they impact performance.
Performance metrics tied directly to real business outcomes.

“Empath was built because we saw MSPs wasting time, money, and talent—without even realizing it.”

Wes Spencer

Co-Founder

“Huge value in being part of this community! Be sure to take a look and engage. Five stars!”

With Empath, our team has been able to devour content that they normally would have forgotten across so many portals.

Bob Miller

COO of Global Data Systems

“There's something for everyone here. Every employee needs to speak Cybersecurity.”

This includes techs, marketing, finance. I have my whole team signed up as it's great for onboarding new employees. Empath saves us time by unraveling the latest cyber news, like the new FTC safeguard rules. Empath demystifies topics like the NIST Cybersecurity Framework and cyber insurance so newcomers can get into the club.

Ann Westerheim

President of Ekaru

“I think I have finally found the right place to get the guidance and confidence I need to get my ass in the game!”

I'm buzzing with excitement about joining the Empath platform!

Nick Hansen

CEO of EspressTech Partners

“Empath was built because we saw MSPs wasting time, money, and talent—without even realizing it.”

Wes Spencer

Co-Founder

“Huge value in being part of this community! Be sure to take a look and engage. Five stars!”

With Empath, our team has been able to devour content that they normally would have forgotten across so many portals.

Bob Miller

COO of Global Data Systems

“There's something for everyone here. Every employee needs to speak Cybersecurity.”

This includes techs, marketing, finance. I have my whole team signed up as it's great for onboarding new employees. Empath saves us time by unraveling the latest cyber news, like the new FTC safeguard rules. Empath demystifies topics like the NIST Cybersecurity Framework and cyber insurance so newcomers can get into the club.

Ann Westerheim

President of Ekaru

“I think I have finally found the right place to get the guidance and confidence I need to get my ass in the game!”

I'm buzzing with excitement about joining the Empath platform!

Nick Hansen

CEO of EspressTech Partners

Technicians

Faster onboarding, fewer errors

Service Managers

Clear visibility into team progress

Sales & Admin

Tailored learning paths for non-tech roles

Leadership

Data-driven insights on team productivity

Empower Your Team. Strengthen Your MSP.

See how Empath can streamline training, reduce churn, and help your team scale without the growing pains.

Book a Demo

Start Free Trial

Training That Scales. Teams That Thrive.