Kyle Christensen and Todd Kane are talking about how service leaders can use regular audits and cleanups to keep client environments healthier, teams more accountable, and small issues from turning into bigger problems.

We’ll break down BAU vs project work in an MSP, why urgent tickets always seem to eat project time, how managers and technicians can better protect focus time, and a simple framework for turning good ideas into projects that actually get done.

It’s a chance to connect directly with the Empath team, spend time with other MSP leaders, and talk through what you’re seeing in the day-to-day work of building teams, supporting clients, and keeping momentum going.

We’re joined by Dustin, an MSP leader who is already helping clients adopt AI through real strategy sessions, fixed-fee enablement projects, training, policy conversations, and workflow-specific use cases. He is not guessing at what clients might want. He is actually doing the work.

Wes Spencer, Co-Founder of Empath, and Scott Singer, President of ControlCase Federal, will unpack how the suspension may affect contractors and MSPs, what questions are still waiting for clearer guidance, and how MSPs can help clients respond without adding more confusion to an already evolving situation.

Join Wes Spencer, Tom Lawrence, and Dean Trempelas for a practical conversation on real-world social engineering scenarios, client experiences, and what happens when public clues are used to build a more believable lure.
 Attendees will also leave with discussion materials they can use to start better client conversations around AI, phishing, public data exposure, and everyday security habits.

In this episode of Beyond the QBR, Mark Ignacio is joined by Matt Topper to talk about how CSMs, Account Managers, and client-facing leaders can use risk assessments to move past surface-level updates and into more meaningful client conversations.

Keith Craig looks at how MSP leaders can design onboarding around the performance they want to see on the job. The conversation will cover how to set clear expectations, focus training on real work, and avoid overwhelming new hires with too much information at once.

Kyle Christensen and Alex Farling are joined by Chris Day, CEO of ScalePad, to unpack the vCIO problem: are MSPs really selling strategy, or just managing accounts?