Kyle and Alex are joined by Andrew Moore and they'll talk about why service managers struggle, how owners accidentally become the bottleneck, and what it takes to build managers who can lead with more confidence, consistency, and accountability.

Building that team requires clear expectations, intentional coaching, and opportunities for people to grow. Kyle and Todd will discuss how to identify what each team member is ready to own, support them through the transition, and build confidence on both sides of the handoff.