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This episode explores how MSP leaders can design practical, behavior-focused training that cuts through busy work and actually translates into measurable performance, stronger technician confidence, and real-world results that stick.
Herd Meetup
Come hang out with the Empath leadership team to discuss the changes, improvements, and progress we are making to help your MSP.
Herd Meetup
Come hang out with the Empath leadership team to discuss the changes, improvements, and progress we are making to help your MSP.
Empath Platform
March 20, 2026 - 2PM ET
Empath Platform
March 10, 2026 - 1PM ET
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Above The Stack
AI is everywhere right now. But very few MSPs are actually using it well. We're bringing John Harden to break down the AI Client Engagement Model.
Virtual
March 11, 2026 - 2PM ET
Managing Up!
This episode of Managing Up tackles the gap between “official” workflows and the shadow channels clients actually use, like texting the owner, DM’ing a favorite technician, or replying to an old ticket because it feels faster.
Empath Platform
March 12, 2026 - 1PM ET
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The Elephant in the Room
Beyond polished demos and bold promises, this episode explores the deeper signals of vendor maturity such as operational stability, product direction, support structure, and long-term partnership alignment.
Virtual
March 17, 2026 - 2PM ET
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Inside The Pipeline
If you have ever wondered whether to lead with an assessment, hold it for later, or use it as a strategic lever to move the deal forward, this session will give you a practical framework you can apply immediately.
Empath Platform
March 24, 2026 - 1PM ET
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Service Manager Cohort
Time sheets continue to be one of the most frustrating operational conversations inside MSPs. Kyle Christensen and Todd Kane open up a candid discussion about why time tracking creates so much friction and what to do about it.
Virtual
March 25, 2026 - 12PM ET
Beyond the QBR
Mark Ignacio sits down with Nett Lynch to talk about how to move client meetings beyond status reports and into real strategic dialogue.
Empath Platform
April 21, 2026 - 1PM ET
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Herd Meetup
Come hang out with the Empath leadership team to discuss the changes, improvements, and progress we are making to help your MSP.
Empath Platform
April 3, 2026 - 2PM ET
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RejectionCon 2026
Join us at RejectionCon, where speakers share the talks that conferences turned down, revealing the uncensored ideas, bold strategies, and real lessons MSPs actually need — no polish, no gatekeeping, just raw value and hard-won insights.
Virtual
May 26 - 28, 2026
Patching Your Talent Stack
An open group demo showing MSP teams how to spot hidden skills gaps, prioritize what matters, and turn insight into action without overcomplicating it.
Virtual
March 5, 2026 - 1PM ET
Night at the Rink
Catch the Empath team in Washington as they host a professional hockey game with MSP leaders, premium seats, food, drinks, and great conversation. Watch out for a Night at the Rink near you! 🏒
Washington DC
March 18, 2026 - 6PM ET
IR Game Night
The Empath team and Bob are going to Louisiana for MSP Executive D.I.N.N.E.R., a guided rapid-fire incident response experience over dinner designed to sharpen instincts, challenge assumptions, and spark great conversation with fellow MSP leaders. 🍽️
Louisiana
March 26, 2026 - 5PM–8PM ET
Peers, Plates, & Perspectives
We're going to Dallas for an MSP Executive Dinner, a relaxed evening built around great food, honest conversation, and a small table of MSP leaders sharing real perspectives on the challenges and opportunities shaping the industry.
Dallas, TX
March 30, 2026 - 5PM–8PM ET
TMT Bootcamp 2026
The IT Sales & Marketing Boot Camp is the biggest MSP growth event anywhere. This is where MSP owners and their teams learn the proven sales, marketing, growth, and AI strategies MSPs are using right now to win more (and better) clients, grow faster, and pull ahead of their competition.
Dalla, TX
April 7 - 9, 2026