Empath vs Udemy Business for MSP Training

For an MSP, start with Empath Learn. It brings MSP courses, ready-made role pathways, your own SOP training, included labs and ConnectWise PSA training tickets into one staff program. Udemy Business has a broad general library and can fill a specific course gap. Both platforms assign courses and report progress.

The Short Version

• Empath Learn is the better core program for an MSP team: MSP pathways, your own courses, included practice and ConnectWise training tickets.
• Udemy Business can supplement it when you need a particular course from its general library. Its assignments and reporting are useful too.
• Empath Grow, sold separately, gives an MSP a client-by-client training and resale model.

Empath makes Empath Learn and wrote this comparison. We checked published pages on October 4, 2026; we did not test either platform. For another comparison, see Empath vs LinkedIn Learning.

Empath vs Udemy Business at a Glance

The marks compare features documented in each product's published material as of October 4, 2026. Empath Learn covers your staff; client training through Empath Grow is a separate purchase.

● Included   ◐ Partly or plan inclusion needs confirmation   ○ No credit from the cited public pages; absence is not proved. In the YouTube row, full means a public playlist becomes a course with one lesson per video; half means a single YouTube video or link can be added to a course, lesson or path.

Udemy's help center says custom courses are for Enterprise accounts only, while another Udemy Business page lists proprietary courses under Team too. Confirm custom-course access for the plan you would buy. Udemy's assignment guide documents due dates and progress. Empath's included labs and roleplays are in the Curated Collection; see its ConnectWise integration limits.

Training clients through Empath Grow

Empath Grow is the separate product an MSP can resell to clients. The Empath Grow overview explains the client offer. These marks compare that model with what Udemy Business states on its public plans page, not with features included in a Learn seat.

Grow lets an MSP create, manage and bill each client tenant, choose its catalog, and see price, revenue and margin per client. Grow is priced separately from Learn.

What Does Each Course Library Cover?

Udemy Business has a broad supplemental library. Its Team Plan lists 28,000+ courses across business and technology, plus AI Role Plays and certification prep. That count covers Team, not the individual-course marketplace.

Empath Learn starts with MSP work: Introduction to Tickets and Triage, Time Tracking: What Every MSP Employee Needs to Know and Going from vCIO to vCISO are real course titles. Every Learn seat also includes Microsoft Learn and the Curated Collection, with 14,000+ courses as of October 2026. See Built for MSPs by Empath and the Curated Collection.

For MSPs, the starting point matters more than course count. Empath gives a manager relevant training for onboarding and day-to-day service work. Udemy may still have a particular course your team wants.

Can Both Platforms Assign and Track Training?

Yes. Udemy Business lets an admin assign a course, set a due date and review progress in Course Insights. It also offers learning paths. Udemy gives managers more than a course search box.

Empath Learn also assigns courses and pathways, sets due dates and shows progress. Its ready-made templates include Tier 1, Account Manager, Project Delivery Basics, Cybersecurity Fundamentals and New Hire Onboarding. A service manager could add the team's ticket rules to a triage pathway, then assign it to a new tech. The tech finds it under What's Next. See Your Own Courses for course authoring.

Empath also connects to your Microsoft 365 tenant and Partner Center. Managers can see each person's assigned Microsoft Learn progress inside Empath, alongside the rest of the staff program. That gives Microsoft training a place in the same accountability workflow as your MSP courses.

Can You Build Your MSP's Own Courses?

Yes. Every Empath Learn plan includes a course builder. A Content Admin can paste an SOP into a text lesson, add video lessons and quizzes with feedback, then group them into a course and pathway. A public YouTube playlist can become an ordered draft course, one lesson per video; a single YouTube or Vimeo video can become a lesson. See Your Own Courses. Udemy Business documents a custom-course builder with article lectures entered in a text editor and quizzes. Its learning-path guide allows web links, such as a single YouTube video. It does not document automatic playlist-to-course import. Udemy's public pages disagree on whether Team includes proprietary courses; confirm the plan you would buy.

How Does Training Reach the MSP's Daily Work?

Empath Learn's ConnectWise PSA integration can put assigned learning in your ticket system. After an admin configures it, a weekly run creates a training ticket for each assigned course and matching learner. It adds tracked learning time to the previous week's ticket if that ticket still exists.

The current-state ConnectWise help article sets the boundaries: the learner's email must match the ConnectWise member email exactly; unassigned learning and historical Learn time do not sync; one Empath tenant can use one ConnectWise company. If that setup does not suit your PSA, Empath's recurring training ticket guide describes a manual workflow for other ticketing systems.

Udemy's public plans page does not state a native ConnectWise training-ticket integration. Ask Udemy about your exact needs; the public page does not settle the question.

What Do the Published Prices Cover?

Udemy Business Team lists $360 per person per year for teams of 2–50; its other plan page says 5–20, so confirm your seat eligibility. Team includes the broad course library, assignments, reporting and AI Role Plays. Udemy quotes Enterprise pricing. Its multimodal technical labs are part of the Business Pro add-on for Enterprise, so do not price a Team seat as though it includes those labs.

On Empath's pricing page, 10 Learn seats on yearly billing cost $300 per month, or $30 per seat per month. That is $360 per person per year, the same published per-seat rate as Udemy Team. Every Learn seat includes MSP courses, Microsoft Learn, the Curated Collection with more than 40 labs and hundreds of AI roleplays, and built-in authoring. Udemy Team includes its broader general library, AI Role Plays, assignments and reports; its labs require Enterprise plus Business Pro. Confirm custom-course availability with Udemy before counting it in the Team price. Empath Grow has separate pricing and is not part of either staff seat comparison.

Should an MSP Keep Udemy Alongside Empath Learn?

Sometimes. Empath Learn is the core training home for your MSP's owners and staff. Start with its MSP courses, Microsoft Learn, the Curated Collection and your own courses. A Learn Content Admin can import a YouTube playlist into a course. If a topic remains uncovered, Udemy Business can fill the gap.

Empath covers most skills an MSP needs, so a second subscription rarely pays off. Work with Partner Success if you feel otherwise. Empath can embed outside content in a lesson only where its provider allows framing; an MSP can also request an API integration through Empath's feature-request process. Neither establishes a Udemy connection or completion sync today.

To compare Udemy Business with the other MSP training programs on one page, see the best MSP training programs in 2026.

Book a demo to see how your team could assign its own pathway, track progress and use ConnectWise training tickets.

Frequently Asked Questions

Does Udemy Business Let Managers Assign Courses and Track Completion?

Yes. Udemy Business admins can assign courses, set due dates and review assigned-course progress in Course Insights. Udemy also offers learning paths, so a manager can give people a sequence instead of leaving them to browse. Its assignment guide explains the controls and reporting.

Does Empath Learn Replace Every Course in Udemy Business?

No. Empath Learn includes MSP courses, Microsoft Learn and a 14,000+ course Collection as of October 2026, but a team may still need a specific topic from another provider. Udemy can be supplemental. Ask Empath about the actual course and how you need completion tracked before assuming it can be embedded or integrated.

Can I Add My MSP's SOPs to Empath Learn?

Yes. Your team can build lessons and courses from its own material, place them in a pathway and assign that pathway to staff. That lets a service manager teach the exact handoff or ticket rule used at your MSP. Start with Your Own Courses.

Does Empath Send Training Time to ConnectWise PSA?

Yes, after an admin sets up the integration. Empath checks assigned courses weekly, matches learners by exact email address and adds tracked time to the prior week's ticket if it still exists. Unassigned courses and historical Learn time do not sync. Read the current-state help article before planning your workflow.

Which Fits Your MSP Team?

Empath Learn is the stronger core choice for an MSP: its staff seat combines MSP role pathways, SOP training, included labs and roleplays, Microsoft Learn progress and ConnectWise tickets. Keep Udemy Business if you can name a course gap it fills. At 10 seats, the published per-seat annual rates match, but the included training and workflow differ. If you also train clients, ask about Empath Grow as a separate product.

If you want to see that workflow with your own roles and ticket process, book a demo.

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