What Collaborative Learning for MSPs Looks Like: Introducing Empath Unite
Every MSP team has run into a problem someone else has already solved. Maybe it's a client environment that just won't cooperate, or a tool update that broke something overnight. The fix is out there somewhere, buried in a vendor's docs, a peer group's Slack, or another MSP's head.
That's scattered MSP training. The knowledge is there. It's spread so thin that much of it never reaches the person who needs it.
So here's a thought: what if you could just ask them? The MSP who's already fixed it. The vendor who built the thing. That idea has been quietly taking shape for a while, and today it finally has a name.
Meet Empath Unite.
Think of it as collaborative learning for MSPs: you learn from the people who've already been there, whether that's another MSP or the vendor behind your tools.
Joining is free, even if you’re not an Empath customer. Jump into Empath Unite right now to poke around the campuses, ask your first question, and see who's already inside.
Key Takeaways
- Empath Unite is live, and MSPs can join for free.
- In Unite's campuses, MSPs ask questions, share what's working, and learn from other MSPs and the vendors behind their tools.
- Each campus keeps the conversation next to the resources and courses it's about, so good answers don't vanish into a chat thread.
- Campuses already include vendors like Huntress and ImmyBot, plus peer communities, events, nonprofits, and topic-based groups.
- Paying Empath members can assign useful campus content to their team through Empath Learn.
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Why do MSP teams keep solving the same problems alone?
MSP teams keep solving the same problems alone because the people who could help are spread across too many places.
Every tool in your stack has its own learning portal, so it's hard to keep up. Your peer group lives in a Slack workspace. The best conversations at an event wrap up when everyone flies home. And the coworker who cracked that weird restore issue last year? They might be the only one who remembers how.
None of those places are bad. They just don't connect. Earlier this year, we wrote about why informal learning is often where training actually sticks. The trouble is that it rarely stays put: a thread solves the problem once, then scrolls out of sight.
Vendors and communities feel it too. Vendors want to hear what's working and what's frustrating, but those questions land in support queues or someone else's Slack. Peer groups and events have great conversations with nowhere to keep them.
MSPs, vendors, and communities all want teams that know their tools well. Right now, they're just not in the same room.
What is Empath Unite?
Empath Unite is a free space inside Empath for MSP knowledge sharing. MSPs ask questions, share what's working, and learn from each other, and from the vendors and groups behind their tools.
Each group has its own campus, and it already has a good mix. Vendors like Huntress, ImmyBot, Phin Security, and HelpGhost are there. So are vCIO University, the cybersecurity nonprofit CyberRISE, and The CanIT Collective, a community built to bring people together. IRGame, a multiplayer simulator built by volunteer incident responders, has a campus too, and so does RejectionCon.
Empath Co-founder Wes Spencer explained the thinking at launch: “We’re not necessarily trying to build a new community. What we’re trying to do is help solve the gap that you have between the knowledge that you need and the plethora of 42 different vendor portals that all exist out there, and the confusion of unifying knowledge together.”
Inside a campus, the conversation sits right next to what it's about:
- Discussions: questions, answers, and polls with the group's team and other MSPs
- Resources: docs, PDFs, videos, and knowledge base articles
- Learn: courses and training, where the campus offers them
- Overview: what's new, plus any upcoming live sessions
It also doesn't feel like another anonymous forum. Everyone posts under their real name and company, so you know whose advice you're taking.
Every campus you join sits behind one login, with a Home feed that shows what's new across all of them. Some campuses are open to anyone. Private ones let you request access, and some vendors ask you to show you're a partner first.
What it looks like for each side of the channel
| Who | Before Unite | With Unite |
|---|---|---|
| MSP teams | Hunt through portals, logins, and inboxes for the right course or answer | Open a campus with the same login and learn next to the people who know the tool |
| MSP owners | Guess who knows what across separate vendor systems | Assign useful campus content to the team through Empath Learn (paying members) |
| Vendors | Offer training in a portal that busy MSP teams can't always keep up with | Run a campus where MSPs learn, ask questions, and say what's working |
| Peer groups and communities | Knowledge scattered across chats, drives, and events | A home for the conversation, next to the material it's about |
How do MSPs learn from each other in Unite?
MSPs learn from each other in Unite by asking questions, comparing notes, and sharing what works inside campuses, with the wider MSP community and the vendors behind their tools. Here's what that can look like:
- Ask the people who build the tool. Stuck on a configuration? Post it in a vendor's campus, like ImmyBot's, and hear from their team and from MSPs who've run into the same thing.
- Compare notes with peers. Drop into the Sales & Marketing campus and see what's working for other MSPs before you try it yourself.
- Keep the event going. Join an event's campus, like RejectionCon's, and pick up the conversations after everyone heads home.
- Take the room's temperature. Run a quick poll to see how other MSPs handle something, from tool choices to process questions.
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Learn at your own pace. If your team has Empath Learn, find a vendor's course in their campus and take it in Learn on your own schedule.
The more MSPs who show up and share what they know, the more useful every campus gets.
Turn a good campus find into team training
Paying Empath members can take what's useful in a campus and assign it to their team in Empath Learn.
Learn is where your team trains on your own roles, processes, and standards, with training pathways and progress tracking. Unite is where they learn from the vendors and communities around your business.
Say a vendor's campus has a course your whole service desk should take, or material only the two techs rolling out that tool need. Assign it to everyone or just those two. Instead of hoping the right people saw the right thread, it becomes part of their training.
And since both live behind the same Empath login, nobody has to switch tools.
Empath Unite is Free
Unite is live right now, and joining is free. You don't need to be an Empath customer to get in.
Head to the Explore page to see the vendors, peer groups, events, and communities already running campuses, then join the ones your team learns from. A few, like IRGame and RejectionCon, are open to everyone, so you can join with one click. For private campuses like Huntress or vCIO University, request access, and you'll get an email once you're in. Explore Empath Unite.
Frequently Asked Questions
How is Empath Unite different from Empath Learn and Empath Grow?
Empath Learn helps MSPs train their own teams, and Empath Grow helps MSPs deliver training to their clients' employees. Empath Unite is where MSPs learn alongside vendors, peer groups, and other communities in shared campuses. If you already use Learn, your campuses show up next to your Learn content.
Do I need to be an Empath customer to join a campus?
No. Joining a campus is free, and accepting an invite creates a free Empath account if you don't have one. Discussions and resources are open to every member. Courses and assigning campus content to your team need an Empath Learn subscription.
How do MSPs connect with vendors in Unite?
Through vendor campuses. Join the campus for a vendor in your stack, or request access if it's private, and you can ask questions in its Discussions, where the vendor's team and other MSPs reply. You can also grab its resources and take any courses it offers.
Want to see how Empath Unite and Learn work together for your team? Book a demo.
