Leadership and Management Training Courses
Management and leadership training, from new managers to executives. Every Empath Learn seat includes more than 1,200 leadership courses and lessons, 40+ with AI roleplays. The Curated Collection is premium in Grow for clients.
Every Level
New Managers to Executives
20+
Empath Courses for MSPs
40+
Titles with AI Roleplays
1,200+
Curated Collection Courses and Lessons
Start Here: Start Leadership Training by Manager Stage
A new supervisor, hiring lead and owner need different first lessons; assign the course to the matching role.
- For a new supervisor New Supervisor Fundamentals Curated Collection, 51 min Learn the management basics.
- For a hiring lead Hiring For Great Teams Empath, 43 min Structure interviews and selection.
- For an owner MSP Leadership 101: Introduction to the F.O.R.T.™ Empath, 94 min Frame MSP leadership decisions.
For a new service lead, continue with service-manager coaching and delegation.
“We’re customer service industry, we just happen to do it through technology. We look for people skills and culture fit first, and then we can train them the technical stuff. Empath helps us do that.
A big piece of our retention success is employee growth. We constantly ask: How can we train, develop, and grow our employees so they’re not looking for opportunities elsewhere?
The feedback on content that we’ve been getting is: ‘Wow, that was incredible. I learned so much.’ It’s very different when someone just talks about it versus watching a course and understanding from a different perspective.”
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Hear It from Jennifer
Jennifer Roy, CEO of Nucleus Networks, explains how her MSP hires for people skills and trains the technical side. Watch the 2:54 captioned reel.
Read Jennifer's story: how Nucleus Networks keeps and grows its people
What Does Management Training Cover?
Management training teaches the people side of running a team: hiring, coaching, feedback, delegation and leading change. It is for anyone who manages people, from a tech promoted to team lead to the owner.
The Leadership & Management list in the Empath course catalog has more than 1,200 courses and lessons, about 320 hours of training. The biggest areas:
- 350+ courses and lessons on Leadership Essentials: trust, vision and culture
- 100+ on Communication for Leaders and Managers: difficult conversations and listening
- 100+ on Leading Innovation and Creativity: new ideas and brainstorms
- 100+ on Engagement and Motivation: motivating a team and influence
- 100+ for the New Manager: one-on-ones and the first team meeting
- 90+ on Coaching and Counseling: performance problems and feedback
- 80+ on Leading Change
- 70+ on Management Essentials: recognition, project management and MSP finance
- 60+ on Team Building: facilitation and accountability conversations
- 30+ on Remote Leadership
- 20+ on Delegation and Empowerment
- 10+ on Conflict Resolution for Leaders and Managers
Most are for all levels; 60+ are marked Beginner, more than 80 Intermediate and over 80 Advanced.
For skills beyond leading people, see the business skills courses, the sales courses and the compliance and HR courses.
Counts include courses and lessons together.
Courses Included in Every Empath Learn Seat
Every seat on every plan includes them. Titles appear exactly as they do in Empath.
Built for MSPs by Empath
More than 20 courses in this category come from Empath's own catalog for MSPs. Four of the 20+:
- MSP Leadership 101: Introduction to the F.O.R.T.™, Empath. Leadership for MSPs across finance, operations, revenue and technology, in nine lessons. 94 minutes.
- High-Functioning Burnout in MSPs, Empath. Burnout on MSP teams, for the people who lead them. 103 minutes.
- Hiring For Great Teams, Empath. Hiring the right people for an MSP team. 43 minutes.
- Essential Meeting Culture for a Thriving MSP, Empath. Running the meetings that keep an MSP on track, in 18 lessons. 114 minutes.
The Curated Collection
More than 1,200 Curated Collection courses and lessons in this category, largely from BizLibrary Productions, Thirty Minute Mentors and FutureThink. Eight of them:
- New Supervisor Fundamentals, BizLibrary Productions. For a first-time supervisor, with seven AI roleplay lessons. 51 minutes.
- Managing Former Peers, The Jeff Havens Company. For the tech who becomes the team lead. 33 minutes.
- Expert Insights: Effective Delegation with Brandon Smith, BizLibrary Productions. Handing off work well, with AI roleplays. 62 minutes.
- Expert Insights: The Art of Accountability Conversations with Karin Hurt & David Dye, BizLibrary Productions. Holding people to what they agreed to, with AI roleplays. 47 minutes.
- Expert Insights: Change Management for Leaders with Dr. David Burkus, BizLibrary Productions. Leading a team through new tools and processes. 48 minutes.
- Leading Hybrid Teams, The Jeff Havens Company. Managing remote and hybrid staff. 22 minutes.
- Expert Insights: Successful Middle Management with Scott Mautz, BizLibrary Productions. For service managers and team leads in the middle. 73 minutes.
- Expert Insights: Executive Presence with Dr. Alexa Chilcutt, BizLibrary Productions. Executive-level communication, with AI roleplays. 58 minutes.
Plus 13 courses and lessons from the John Maxwell Company and 200+ Thirty Minute Mentors interviews with well-known CEOs, founders and other leaders. For more coaching, team building and employee engagement training, see the full course list.
AI Roleplays for Leadership Training
The roleplays come with the Curated Collection: in every Empath Learn seat, and for every Empath Grow client you add the Collection for.
“I watched your 3 part "What would an expert MSP do in 2024" videos. (I loved it) ... I am an Empath member.”
AI Roleplays
After a lesson, a manager on your team talks or types through a hard conversation with an AI that adapts, then gets instant, personal feedback.
Short Roleplay Lessons
Lessons such as handling an angry employee, moving from coworker to leader or leading your first team meeting, 4 to 7 minutes each.
Is Management Training Included or Premium?
Included for your team in Empath Learn. Premium for your clients in Empath Grow.
Empath Learn
Included with every seat on every plan: the leadership courses from Empath and the Curated Collection, AI roleplays included.
Empath Grow
The Curated Collection is the premium catalog with these courses and roleplays. In Empath Grow, each client has the Curated Collection or Bigger Brains, not both.
Bigger Brains, the other Grow choice, has six Leadership & Management courses as of October 2026, on change management, adaptive leadership and boards of directors. It is for Grow only, because the Curated Collection in Learn already includes Bigger Brains courses.
Premium catalogs work the same on Grow and Grow Lite. For costs, see plans and pricing.
Who Is Management Training For?
For your clients' supervisors, see leadership training for managers.
- Your service managers and team leads, new managers included
- You and the other owners and executives at your MSP
- Your clients' managers and supervisors, through the Curated Collection in Empath Grow
Questions About Management Training
Short answers for MSP owners choosing management training for their team or their clients.
Which courses cover change management training for leaders?
Expert Insights: Change Management for Leaders with Dr. David Burkus covers leading a team through new tools and processes, in 48 minutes, from BizLibrary Productions. It is included in every Empath Learn seat. The Leadership & Management list in Empath has 80+ courses and lessons on Leading Change.
Which leadership courses help build an accountable team?
Start with accountability conversations and delegation. In every Empath Learn seat, Expert Insights: The Art of Accountability Conversations with Karin Hurt & David Dye and Expert Insights: Effective Delegation with Brandon Smith both come with AI roleplays, so a manager can practice the conversation before having it. The Leadership & Management list in Empath also has 90+ coaching and counseling courses and lessons.
How do AI roleplays work in Empath's leadership courses?
After a lesson, the learner practices a conversation with an AI, such as calming an angry employee. They answer by typing or speaking, and the AI adapts to what they say. Feedback is instant and personal: what went well, where to improve and how to do it next time. More than 40 leadership lessons and courses in Empath have one.
Is management training included in Empath Learn?
Yes. Every Empath Learn seat includes management training from Empath and the Curated Collection, on every plan. That is more than 1,200 courses and lessons in the Leadership & Management list, 20+ of them built by Empath for MSPs, AI roleplays included. Empath adds new courses every week.
Which leadership courses can my clients get in Empath Grow?
In Empath Grow, the Curated Collection is the premium catalog for leadership. It has more than 1,200 leadership and management courses and lessons, AI roleplays included. Bigger Brains, the other choice, has six courses in its Leadership & Management category. In Empath Grow, each client has the Curated Collection or Bigger Brains, not both. Both work the same on Grow Lite.
How long does management training take?
Management training runs from a few minutes for one lesson to several hours for one course. An AI roleplay lesson on handling an angry employee takes 7 minutes, and Essential Meeting Culture for a Thriving MSP runs 114 minutes over 18 lessons. The whole Leadership & Management list in Empath holds about 320 hours.
What are the 5 levels of leadership training?
Empath Learn does not use a fixed five-level leadership model. Its Leadership & Management catalog marks most courses for all levels, then tags 60+ items Beginner, more than 80 Intermediate and over 80 Advanced. Choose training by the manager's job and experience: a new supervisor can start with New Supervisor Fundamentals, while experienced leaders can use change, delegation and accountability courses.