Presentation Skills Training and Business Skills
Presentation skills training, business writing and project management for your team. Every Empath Learn seat includes more than 2,500 business skills courses and lessons. For your clients, premium catalogs in Empath Grow.
375+
Hours of Training, From Presentations to Project Management
3
Empath Courses for MSPs
2,500+
Curated Collection Courses and Lessons
100+
Lessons and Courses with an AI Roleplay
Start Here: Start Business Skills by MSP Role
Give each employee the business course that matches their first recurring task.
- For a new hire New MSP Employee 101: The Essentials for Everyone Empath, 87 min Understand MSP work.
- For operations staff The Perfect Purchase Order Empath, 12 min Process a common purchase.
- For a manager Excelling at Hard Conversations and Feedback Curated Collection, 53 min Prepare for a difficult discussion.
Use the operations, HR and finance role page for the purchasing branch's next assignments.
“We’re customer service industry, we just happen to do it through technology. We look for people skills and culture fit first, and then we can train them the technical stuff. Empath helps us do that.
A big piece of our retention success is employee growth. We constantly ask: How can we train, develop, and grow our employees so they’re not looking for opportunities elsewhere?
The feedback on content that we’ve been getting is: ‘Wow, that was incredible. I learned so much.’ It’s very different when someone just talks about it versus watching a course and understanding from a different perspective.”
What Does Business Skills Training Cover?
Business skills training teaches the work skills every role uses, from presenting and writing to running projects and managing time. It is what a tech needs to explain a fix to a client or keep a project on schedule.
In the Business Skills list of the Empath course catalog, more than 80 courses are tagged for PMI credit. The 2,500+ courses and lessons fall into these groups:
- 450+ on topics such as presentation skills training and public speaking, negotiation, meetings and customer service conversations for your help desk
- 300+ on communication skills, from business writing and email to difficult conversations and feedback
- 90+ on project management training, from PMBOK 8 foundations to Agile and planning
- 100+ on time management training, with methods such as Eisenhower and Pickle Jar
- 550+ on personal and career development, including emotional intelligence and critical thinking
- 100+ on ethics, from business ethics to a code of conduct for all employees
- 150+ on quality management, including Six Sigma
- 100+ on business essentials and 80+ on accounting and finance
- 100+ on working remotely, 90+ on teamwork and 70+ on innovation and creativity
- 250+ on well-being and planning for retirement
For leading people, see the leadership and management courses, and for selling to clients, the sales and account management courses. Excel and Word skills sit with the software and productivity courses.
Counts from the full course list.
Courses Included in Every Empath Learn Seat
Every seat on every plan includes these. Titles appear exactly as they do in Empath.
Built for MSPs by Empath
Three courses from Empath's own catalog for MSPs:
- New MSP Employee 101: The Essentials for Everyone, Empath. The MSP business model and its history, for every new hire. 87 minutes.
- Soft Skills for Techs, Empath. Fifteen lessons for techs on talking with clients and coworkers without jargon and handling tough conversations. 74 minutes.
- The Perfect Purchase Order, Empath. Purchase order statuses and job flow at an MSP. 12 minutes.
The Curated Collection
More than 2,500 Curated Collection courses and lessons, from publishers such as FutureThink, The Jeff Havens Company and Scott Mautz. Nine of them:
- Expert Insights: Powerful, Professional Presentations with Patricia Fripp, BizLibrary Productions. Eight lessons from an executive speech coach and keynote speaker. 75 minutes.
- Presentation Skills and Public Speaking, The Jeff Havens Company. Presenting with confidence, from using visuals to handling nerves. 44 minutes.
- Professional Writing Skills, BizLibrary Productions. Fifteen lessons on business writing, including proposals and email. 79 minutes.
- Excelling at Hard Conversations and Feedback, Scott Mautz. Preparing for difficult conversations and giving feedback, including to your boss. 53 minutes.
- Phone Etiquette: Defusing Angry Customers, BizLibrary Productions. Calming an angry caller, short enough to assign to a whole help desk. 6 minutes.
- Expert Insights: Effectively Negotiate with Barbara Bruno, BizLibrary Productions. Twelve lessons on negotiating, from objections to closing, with an AI roleplay. 78 minutes.
- Expert Insights: Practical Project Management with Liz Callahan, BizLibrary Productions. Six lessons of project management basics for any role, with an AI roleplay. 32 minutes.
- Overcoming Barriers to Time Management, BizLibrary Productions. Six lessons on what gets in the way of managing your time. 41 minutes.
- Ethics for Managers, BizLibrary Productions. Ethics for people who lead a team, with an AI roleplay. 30 minutes.
More than 100 lessons and courses in this category include an AI roleplay. Your staff practice a real workplace conversation, such as resolving a customer issue, and get instant, personal feedback (what went well and what to change).
Plus 150+ titles on quality management, over 100 on working remotely and much more in the full course list.
“I watched Wes Spencer's soft skills course on Empath this morning, this is the exact type of training that is missing from traditional learning paths.
Improving and learning soft skills is something I'm always talking about, and this path gives a great way to focus on those in a direct and actionable way.”
Is Business Skills Training Included or Premium?
Included for your team in Empath Learn. Premium for your clients in Empath Grow.
Empath Learn
Included with every seat on every plan: the business skills courses from Empath and the Curated Collection.
Empath Grow
Premium catalogs with business skills courses: the Curated Collection and Bigger Brains. In Empath Grow, each client has the Curated Collection or Bigger Brains, not both.
The Bigger Brains catalog has more than 50 courses in its Business Skills category, plus eight in its Communication category. It is for Grow only, because the Curated Collection in Learn already includes Bigger Brains courses.
Premium catalogs work the same on Grow and Grow Lite. For costs, see plans and pricing.
Who Is Business Skills Training For?
Your own team first, then your clients' staff.
- New hires at your MSP, who need to learn how the MSP business works
- Your help desk and technicians, who write to clients and talk upset callers through a problem
- Your operations, HR and finance staff, who run projects and purchase orders
- Your clients' customer-facing staff, who speak for the business on every call
- Your clients' managers, who give feedback and hold hard conversations
Questions About Business Skills Training
Short answers for MSP owners choosing business skills training for their team or their clients.
What business skills courses are included in Empath Learn?
Every Empath Learn seat includes more than 2,500 business skills courses and lessons on every plan. Three come from Empath's own catalog for MSPs, such as New MSP Employee 101: The Essentials for Everyone. The rest come from the Curated Collection and cover presentations, communication, writing, project management, time management, ethics and career development.
Does Empath have presentation skills training?
Yes. Every Empath Learn seat includes presentation skills training from the Curated Collection, for anyone who presents to clients or to their own team. Expert Insights: Powerful, Professional Presentations with Patricia Fripp is a 75-minute course from an executive speech coach. Presentation Skills and Public Speaking, from The Jeff Havens Company, covers using visuals and the fear of speaking.
Is there communication skills training for employees?
Empath Learn includes more than 300 Business Skills courses and lessons on communication including Professional Writing Skills and Phone Etiquette: Defusing Angry Customers. More than 100 lessons and courses in the category include an AI roleplay, so employees can practice a hard conversation and get personal feedback on what went well and what to change.
Do any business skills courses carry PMI or NASBA CPE credit?
Yes, some do. More than 80 courses in Empath's Business Skills list are tagged for PMI credit, such as Expert Insights: Practical Project Management with Liz Callahan. Dozens of Six Sigma courses are also tagged for NASBA CPE credit. Most course descriptions in the full course list give the credit value. Check it with PMI or NASBA before you count it.
Can my clients get business skills training in Empath Grow?
Yes. In Empath Grow, you can offer your clients business skills courses from premium catalogs. The Curated Collection has more than 2,500 in this category and Bigger Brains has 50+ Business Skills and eight Communication courses. In Empath Grow, each client has the Curated Collection or Bigger Brains, not both. Premium catalogs work the same on Grow Lite.