On October 22, 2026, Techs+Together, a global community and technology partner for managed service providers, announced it is adding Empath to the solutions it offers its MSP community.
For Techs+Together members, that means two things: a consistent way to train your own techs, and client training you can package and sell as a service. Both fall under employee upskilling, the ongoing training that keeps people current on the tools and skills their jobs depend on.
Techs+Together President and CTO Kirk Feathers and Empath CEO and Co-founder Wes Spencer will formally introduce the partnership in a live webinar on October 28, 2026, from 2:00 to 3:00 p.m. ET.
Register for the October 28 webinar
Techs+Together members get one platform for training two groups: the people inside their MSP and the employees at the clients they support.
Techs+Together connects MSPs with technology solutions and a community of more than 2,000 IT professionals. Empath is now one of the solutions it offers.
Empath Learn is for the people inside your MSP, from techs and service managers to sales and the front office. Every Techs+Together option includes Learn licenses for your team.
Client training runs on Empath Grow or Grow Lite. Both give your clients' employees courses on the tools and habits they use every day. The difference is who runs it:
That lets you match the plan to how hands-on each client wants to be.
Techs+Together options run month-to-month, and Empath helps you set up your first client rollout. After that, your MSP runs the program, so you can start with one client and add more when it's working.
Everything runs on the same platform, with separate catalogs built for each audience. You can browse them in Empath's course catalog.
MSP team training often depends on whoever has time to teach that week, making it hard to repeat and even harder to measure.
A new tech shadows a senior tech. Onboarding lives in a spreadsheet, a SharePoint folder, and somebody's memory. A manager discovers a skill gap when a ticket goes sideways in front of a client.
Kirk sees the same pattern across the Techs+Together community.
"Training and developing people is something every MSP has to deal with, but it can be difficult to create a consistent process around it. Empath was built by people who understand how MSPs operate and the challenges they face. Adding Empath to our offerings gives our partners a practical way to develop their teams, measure their progress and create more consistency across their businesses."
— Kirk Feathers, President and CTO, Techs+Together
Empath Learn gives that process one home. Owners and managers assign training, build development plans, and see each person's progress in real time, instead of chasing it through one-off check-ins.
Every Learn seat includes more than 19,000 courses, learning paths, and modules across service delivery, cybersecurity, sales, onboarding, and leadership. The newest addition is the Curated Collection: more than 14,000 courses from over 20 publishers, with hands-on labs and AI roleplays, included in Learn at no extra cost.
Your own SOPs can sit right next to them as courses your team builds.
For Ann Westerheim, President of Ekaru, onboarding is where it paid off first.
"I have my whole team signed up as it's great for onboarding new employees."
— Ann Westerheim, President, Ekaru
MSP training works when the process holds up on a week when nobody senior has time to teach.
Unless you write training into the service agreement, most clients never get formal training. They run into the same problems again and again, and the MSP absorbs the cost in repeat tickets.
Someone asks how to share a file in Teams without emailing it. Someone else asks whether it's okay to paste a customer list into an AI tool. Your tech answers, the ticket closes, and next month the same question arrives from a different employee.
Keeping up with tools that change every few months is hard for anyone. Those repeat questions point to a training gap, and your MSP sees it first.
"Our partners already know their customers struggle to keep up with Microsoft 365, SharePoint, Teams and AI. Working with Techs+Together, we can give MSPs a repeatable way to train those customers and show the value of that work."
— Wes Spencer, CEO and Co-founder, Empath
Your techs are already doing that training, one ticket at a time. Empath Grow makes it something your MSP can assign, track, and sell.
With Grow, you assign courses to a client's employees, track completion, and bring the results into the next QBR. Training can cover Microsoft 365 apps, AI readiness, security habits, data handling, and the conduct and compliance topics a client's HR team asks about.
Start with courses your MSP builds, then add ready-made catalogs per client, including the new Curated Collection. If end user training is new to your service lineup, Grow gives it structure from day one.
Client training becomes a service once it follows the same four steps every time: identify the need, build the offering, assign the training, and review progress in the QBR.
Pick one client, one group of employees, and one task they need help with. Repeat how-to tickets and recent rollouts of Microsoft 365 features, Copilot, or AI tools are good places to look.
Name a sponsor on the client side who will back up the assignments. Without that person, training drifts.
Decide whether training is a paid add-on or part of your managed services agreement, and set the scope: who learns, what they learn, and how often you check in.
Then choose the plan. Grow fits clients whose managers want to run training themselves. Grow Lite fits clients who'd rather your team handle it.
Pick the courses or pathways that match the need, assign them to the group, and set due dates. One or two relevant courses will do more than a full catalog nobody opens.
Check completion between meetings, then use the QBR to talk about what employees finished, what they're applying, and what they need next.
That conversation is where training becomes something the client can see, renew, and pay for. Priced as a service instead of given away inside support, client education becomes a profit opportunity.
The October 28 webinar, Upskill Your Techs, Upsell Your Clients: Empath Training, Now at Techs Together, is where Techs+Together members can see Empath's platform in action before they decide anything.
Kirk and Wes will walk through:
Bring the client questions your techs answer most often. The demo is a good place to see how they could turn into assigned, tracked training.
When: October 28, 2026, 2:00 to 3:00 p.m. ET
Techs+Together members now have one platform for training their own people and the people their clients rely on. The quickest way to see how that would work for your MSP is to watch it live.
Register for the October 28 webinar with Techs+Together and Empath.
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No. Techs+Together is one way to get Empath, and MSPs can also work with Empath directly. If you're already part of the Techs+Together community, the partnership gives you a familiar place to start.
No. Every Techs+Together option includes Empath Learn licenses for your own team alongside client training. That also means your techs know the platform before your clients do.
No. Empath delivers training courses and does not run phishing simulations. If you already send phishing tests to client staff with another tool, keep it and use Grow's security awareness courses alongside it.
Grow organizes client training by audience: every employee, Microsoft 365 users, managers and supervisors, HR and compliance, customer-facing staff, and frontline and safety staff. You can start with courses your MSP builds, then add premium catalogs per client. The newest is the Curated Collection, with more than 14,000 courses. Others include Bigger Brains for Microsoft 365 and AI at work, Clip Training for Microsoft 365 and Copilot, and Inspired eLearning for security awareness and privacy.
Both deliver training to your clients' employees on the same platform. With Grow, the client's managers can assign courses, track their team's progress, approve requests, and create their own content. With Grow Lite, employees take the training and your MSP handles assignment and reporting.
Want to talk through training for your own team and your clients? Book a demo.