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Managing a client's members in Empath Grow

Invite, import, and manage the people in a client organization.

Open a client from Admin > Grow to manage the people in that client's organization. Its Members section shows each member, their status, and when they were last active.

Add members

  • Invite New User: enter the person's full name and email, then select Send invite.
  • Import CSV: upload a CSV with name and email columns, up to 100 people at a time. Invalid rows are skipped. If the file needs more seats than your pool has available, nothing is sent, so free up seats or trim the list first.

Every member you add uses one seat from your Grow pool. New members are added with the Member role.

Member actions

Open the menu next to a member to:

  • Impersonate user to see Empath exactly as they do.
  • View progress on their learning.
  • Assign catalogue seat to give them access to a premium catalog.
  • Resend invite if they haven't signed in yet.
  • Remove them from the client. Their seat returns to your pool.

Common messages

  • "This user is already a member of Empath": the email is already used by another Empath account. Use a different email, or contact support.
  • Seat pool full / seat limit reached: every seat in your pool is in use. Remove a member or contact support to add seats.

How members sign in

Empath is passwordless. Members open their invite and choose Sign in, then continue with Microsoft, Google, or an email magic link. If they choose Sign up instead, they may end up outside your client's organization; contact support if that happens.