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How to Clear Your Empath Cookies and Local Cache

This KB explains how to clear Empath-specific cookies and cache after the December 2025 and January 2026 database migration and includes next steps if issues persist. Covers Chrome, Edge, and support escalation instructions.

How to Clear Your Empath Cookies and Local Cache After the December 2025 / January 2026 Backend Migration

Summary

After Empath’s backend database migration in December 2025 and January 2026, some users may continue to see outdated course catalog or filtering behavior due to cached local data stored in their browser. To ensure the updated catalog system loads correctly, you may need to manually clear Empath-specific cookies and stored site data on your browser. This article provides one-time instructions for Chrome and Edge, our two recommended browsers. Clearing only Empath’s stored data preserves your other browsing information while rebuilding a clean local cache when you next log in.

Clearing Empath Cookies and Site Data in Google Chrome

  1. Open Chrome.

  2. Click the three vertical dots in the top-right corner.

  3. Select Settings.

  4. In the left navigation menu, select Privacy and security.

  5. Click Site settings.

  6. Select View permissions and data stored across sites.

  7. Search for app.empath.

  8. Locate the entry for app.empathmsp.com.

  9. Expand the dropdown caret.

  10. Delete the cookies and stored data for app.empathmsp.com.

  11. Completely close Chrome.

  12. Reopen Chrome and log into app.empathmsp.com to rebuild a fresh cache.

Clearing Empath Cookies and Site Data in Microsoft Edge

  1. Open Microsoft Edge.

  2. Click the horizontal ellipses in the top-right corner.

  3. Select Settings.

  4. Go to Privacy, search, and services.

  5. Open Cookies and site permissions.

  6. Click Manage and delete cookies and site data.

  7. Select See all cookies and site data.

  8. Search for app.empath.

  9. Locate app.empathmsp.com.

  10. Expand the entry and delete the stored data specific to Empath.

  11. Fully restart Edge.

  12. Log back into app.empathmsp.com.

Other Browsers

Empath should function normally in Safari, Firefox, and other Chromium-based browsers once their cached data is cleared. Instructions vary by browser, and searching for “clear site cookies for [browser name]” will provide accurate steps.

 

Additional Resources:

If You Still Experience Issues After Clearing Your Cache

If you followed the steps above and continue to see unusual catalog behavior, missing content, or filter inconsistencies, please contact Empath Support.

You can open a support ticket by:

Please include details about your browser, any extensions in use, and whether you are using a virtualized workstation.