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How to capture debugging data from your Web-Browser

This KB outlines the steps to capture additional data when creating an Empath support ticket, particularly for issues that cannot be easily represented in a screenshot.

Capturing Additional Data for Empath Support Tickets

THIS KB HAS A VIDEO THAT MAY BE EASIER TO USE THAN READING THE TEXT BELOW: https://www.loom.com/share/bc88388d1ac946a580f3f8dabd97ba48?sid=17f92599-b425-4225-a062-1d5365e1ed84

Objective

This KB outlines the steps to capture additional data when creating an Empath support ticket, particularly for issues that cannot be easily represented in a screenshot.

Key Steps

 

Step 1: Open Developer Tools 1:27

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  • Open your web browser (Google Chrome, Firefox, or Edge).

  • Press the F12 key on your keyboard to open the Developer Tools.

 

Step 2: Navigate to the Console Tab 2:00

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  • In the Developer Tools window, locate the Console tab.

  • This tab displays any errors or issues that are occurring on the page.

 

Step 3: Monitor Console Output 2:16

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  • While on the Empath page, start the action that is causing the issue (e.g., playing a video).

  • Allow the console to generate data as you interact with the page.

 

Step 4: Capture a Screenshot 2:57

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  • After observing the console output, take a screenshot that includes both the Empath interface and the console data.

 

Step 5: Save Console Data (Optional) 3:30

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  • If needed, right-click inside the console and select Save to save the console contents.

  • Alternatively, you can copy specific parts of the console output if you are an advanced user.

 

Step 6: Repeat in Other Browsers (if necessary) 3:57

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  • If using a different browser (e.g., Firefox), repeat the steps to open Developer Tools and capture the necessary data.

 

Step 7: Submit Your Ticket 5:03

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  • In the support chat, paste your screenshot and provide a description of the issue.

  • Ensure that the support team has all the necessary information to assist you.

Cautionary Notes

  • Ensure that you are capturing relevant data that directly relates to the issue you are experiencing.

  • Avoid sharing sensitive information that may appear in the console output.

Tips for Efficiency

  • Familiarize yourself with the Developer Tools in your browser to navigate quickly.

  • Use keyboard shortcuts for taking screenshots to save time.

  • Keep a record of common issues and their console outputs for future reference.

Link to Loom

https://loom.com/share/bc88388d1ac946a580f3f8dabd97ba48