Understanding the Grow seat pool and billing
How you buy, allocate, and are billed for Grow seats.
Empath Grow uses one shared seat pool and one Grow subscription for your account. This article explains how seats move and what affects your bill. For pricing questions, contact your Partner Success Manager.
One pool for every client
- You buy Grow seats into a single pool. Every client you manage draws from that pool.
- Each member you add to a client uses one seat from the pool.
- Your Grow dashboard shows how many seats are used out of your pool, per client and in total.
When you need more seats
- Adding a client: when you select Add Customer, available pool seats are used first. If the client needs more seats than you have available, you see the extra seats to purchase before you confirm, and they are charged to your card on file.
- Inviting members: invites do not buy seats. If your pool is full, the invite is blocked with a message that your seat pool is full. Free up a seat or contact support to add seats.
- Premium catalogs: if you allocate more catalog seats than your pool holds, and you authorized automatic seat expansion when you enabled Grow, the extra seats are added to your subscription.
Removing members and catalogs
- Removing a member returns their seat, and any premium catalog seats they held, to your pool so you can give it to someone else.
- Removing seats from a client does not lower your bill. Purchased seats stay on your subscription for the rest of your 12-month term and never decrease automatically.
- To remove a client entirely, contact support.
Your margin
The Grow dashboard shows each client's seats used and the price you charge them. Tap a client's price to edit it. The summary shows your revenue, your Empath cost, and your net position so you can see your margin at a glance.
Statements and payments
- Grow is billed on its own 12-month subscription, separate from Empath Learn.
- Each billing month, your billing contact and account owners receive an automated Grow statement email summarizing your seats, catalogs and charges. Your clients never receive it.
- If a charge is declined, Empath sends you to a secure checkout page to update your payment method.