FAQ: Can I Impersonate My Users in Empath?
Clarifies impersonation capabilities in Empath and notes that the feature is restricted to internal staff.
No. Only Empath support staff can impersonate users at this time. Tenant admins cannot impersonate employees. This may be considered for a future update, but it is not currently planned.
Key Points
-
User impersonation is restricted to Empath staff
-
Tenants cannot impersonate their employees
-
Feature is under consideration, not scheduled