Empath Grow FAQ
Answers to common questions about enabling and using Empath Grow.
Do I need a payment method to enable Grow?
Yes. Enabling Grow charges your card on file, so add one before you start.
How do my clients sign in?
Empath is passwordless. Client owners and members sign in with Microsoft Entra or Google Workspace, or with an email magic link. There is no password to set.
How am I billed?
You are billed on the seats you purchase into your pool, not on each assignment, on a 12-month term. An automated statement email goes out at the end of each billing month.
What if I allocate more seats than I bought?
Your pool expands automatically and the extra seats are added to your subscription, prorated and co-termed to your renewal date. You authorize this when you enable Grow.
A charge was declined. What happens?
Empath falls back to a hosted checkout page so you can update payment and clear the balance.
Can I reduce a client's catalog allocation?
Yes, but not below the number of seats already assigned. Unassign members first, then lower the allocation.
What can my client members see?
Only the catalogs and content you assign them. They never see the full Empath catalog.