Empath Grow FAQ
Answers to common questions about enabling and using Empath Grow.
Setup
I don't see Grow in my Admin menu.
Sign out and sign back in. Grow is for partner (MSP) accounts and needs a Manager or Admin role. If it still doesn't appear, contact support.
Do I need a payment method to enable Grow?
Yes. Enabling Grow charges your card on file. If you bought Grow through your Partner Success Manager, it is switched on for you once paid.
What's the difference between Grow and Grow Lite?
Grow lets you assign content to a client's members and track their progress. Grow Lite is a watch-only library. Each client is on one plan. See Grow vs Grow Lite.
Can I switch a client between Grow and Grow Lite?
Yes, contact support and we'll make the change.
Clients and members
Can I add a client that already has its own Empath account?
Not today. Each Grow client is created as a new organization. Contact support if a client's people already have Empath accounts.
How do I remove a client or edit their details?
Contact support. Editing and removing clients in the app isn't available yet.
How do my clients sign in?
Passwordlessly, with Microsoft, Google, or an email magic link. They should choose Sign in, not Sign up, from their invite.
Can I bulk-add a client's people?
Yes. Use Import CSV on the client's page, with name and email columns, up to 100 people at a time.
Seats and billing
What happens when my seat pool is full?
New invites are blocked until a seat is free. Remove a member to free their seat, or contact support to add seats.
If I remove members or catalogs, does my bill go down?
No. Removed seats go back to your pool for reuse, but purchased seats stay on your subscription for the rest of your 12-month term.
Do my clients get invoices from Empath?
No. You receive a monthly Grow statement email. How you bill your clients is up to you.
A charge was declined. What happens?
Empath sends you to a secure checkout page to update your payment method.
What about pricing and plans?
Contact your Partner Success Manager.
Content and reporting
What can my client members see?
Only their Library: content you passed down, and premium catalogs or courses you gave them. Never the full Empath catalog.
Can I give clients my own courses?
Yes. Courses and pathways your team builds in Empath can be passed down to any client.
Can a client create their own content?
Not today.
Can my clients see their own reporting?
Not today. You see each client's progress on the client's Progress tab, which makes a great QBR talking point.
Can I embed Grow in my client portal?
No. You can link your clients to Empath instead.
If a client leaves, can they export or take their content?
No, content export isn't available.