You’ve probably tried other training platforms. You found great technical content, but what about the rest of your team? Your sales reps, account managers, and new leaders were left to assemble their training from a patchwork of generic programs. You have probably searched for business courses, but they don't understand the unique financial and operational realities of an MSP.
I'm sure you're wondering, "Where is the holistic, role-based curriculum for my entire team? Who can teach my service manager how to read a P&L in the context of our business? And above all, how can I be sure this training comes from someone who has actually been in the trenches and not just some actor reading a script?"
These questions are at the heart of why so many traditional employee development programs fail. The answer is the foundation of modern MSP training: an approach built around a different kind of expert, the Empath Navigator.
An Empath Navigator is the authority figure delivering a course on the Empath platform. They are the MSP industry's most respected leaders, builders, and professionals. They are a specialist in a niche part of the MSP industry, with the battle scars to prove it.
This isn't a talking head sharing stories about building an MSP before AI and modern security threats changed the game forever. This is an active leader whose expertise is relevant today. They provide the practical, real-world context that turns a theoretical lesson into an actionable business strategy, replacing the doubt of "Will this work?" with the confidence that it will.
The core belief behind the Navigator concept is simple: the challenges of running an MSP are unique, and the best guidance comes from those who have successfully navigated those challenges themselves, recently. When looking for potential Navigators, Empath seeks out experts who can put themselves back in the shoes of a growing MSP and answer the question, "What do you wish people knew when you were in their shoes?"
This approach ensures every Empath Navigator brings something to offer that’s not just off the shelf. As Keith Craig, Empath's Head of Learning and Design Innovation, puts it, "Experience, expertise, perspective. That's the foundation."
This mindset of giving back is what unites every Empath Navigator. They are successful MSP leaders, some already well-known in the space, others rising stars, who collaborate with the Empath team to distill their knowledge into actionable courses because they want to see the next generation of MSPs thrive.
To be truly successful, an MSP requires mastery of more than just technology. It must develop expertise in sales, operations, compliance, leadership, strategy, etc. Navigators are not a monolithic group but are a diverse team of experts at their individual crafts.
This is just a small sample. The Empath catalog is a reflection of the community's best and brightest, covering every facet of the MSP business model.
When a team learns from this diverse group of experts, every employee, from a new help desk technician to a seasoned service manager, is given access to a level of mentorship they couldn't get anywhere else.
This is how Empath delivers more than a simple training library, but rather a bench of virtual mentors. The expertise provided by Empath Navigators is one important factor in professional development that actually sticks.
Are you an MSP expert passionate about sharing your knowledge? Empath is always looking for new Navigators to join its community. If that sounds like you, the team would love to accept your application.
Ready to see the holistic, role-based curriculum your entire team needs? Schedule a personalized demo, and we'll show you how our Navigators deliver the real-world, MSP-specific training that solves your biggest business challenges.