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Whitelisting Empath in Your Browser and Network Environment

This KB outlines the steps necessary to whitelist the Empath platform in your browser and network settings to ensure proper tracking of course progression and functionality of embedded content.

Whitelisting Empath in Your Browser and Network Environment

Objective

This KB outlines the steps necessary to whitelist the Empath platform in your browser and network settings to ensure proper tracking of course progression and functionality of embedded content.

Key Steps

 

1. Understanding the Importance of Whitelisting 0:00

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  • Whitelisting is essential for ensuring that Empath tracks course progression properly.

  • It allows all embedded content to function optimally.

 

2. Check Browser Settings for Cookie Blocking 0:33

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  • Ensure that cookies are not blocked in your browser settings, especially for Empath cookies.

 

3. Identify and Disable Browser Extensions 1:00

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  • Review any browser extensions that may block tracking cookies, such as:

    • Privacy Badger

    • uBlock Origin

    • AdBlock

  • Disable these extensions for the Empath site.

 

4. Whitelist Empath URL 1:44

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  • Whitelist the following URL in your browser extensions and cookie blockers:

    • app.empathmsp.com.

 

5. Review Additional Tools and Filters 2:23

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  • If using any of the following tools, ensure app.empathmsp.com is whitelisted:

    • General ad or script blockers (e.g., Ghostory, DuckDuckGo, Privacy Essentials, Brave browser).

    • DNS filtering tools (e.g., PiHole, NextDNS, Umbrella).

    • IP whitelist/blacklisting programs (e.g., PureBlock).

 

6. Consider Enterprise-Wide Tools 3:30

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  • If your organization uses tools that modify links for click time prevention, ensure app.empathmsp.com is whitelisted to avoid tracking issues.

 

7. Seek Assistance if Needed 3:48

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  • If you are unsure how to whitelist a domain, ask a team member for guidance.

Cautionary Notes

  • Ensure that you are whitelisting at the individual level if organizational settings do not apply.

  • Be cautious when disabling ad blockers, as this may expose you to unwanted ads on other sites (only whitelist the domain specified)

Tips for Efficiency

  • Regularly check your browser and network settings to ensure that Empath remains whitelisted.

  • Keep a list of tools and extensions that may interfere with Empath for quick reference.

  • Test your progress in a 'vanilla' or unmodified browser; I often use a stock copy of Microsoft Edge to check support issues in for this reason. 

Link to Loom

https://loom.com/share/e6f968fc897341a18f801f15dc207c2a