Where Do I See Course or Pathway Assignment Requests from Employees?
How managers find and act on a member's request to be assigned a course or pathway, and what to check if a request never arrives.
When a member requests assignment to a course or pathway, Empath notifies only the managers they selected. The request does not go to every manager in your account.
How you receive a request
You are notified in two places.
The email names the member and the course or pathway they want. Its link takes you directly to the course, where you can assign it.
If you expect a request and do not see one, check spam and junk folders and any email security filtering. The sender domain is app.empathmsp.com, which differs from Empath's marketing and support email, so you may need to allow it. See Whitelisting Empath.
Notification bell
The request also appears under the bell icon in the upper right corner of Empath. Expand the bell to see all alerts you have not cleared. Once you clear an alert, it no longer appears.
The alert reads "Assignment request from your team." From the bell, you can select Approve on the request, or select Review request to open the course first. You can also assign manually from the course screen.
Who receives it
The managers the member selected always receive the request. The request dialog sends its own email, which is slightly different from the notification controlled in Notification Settings, but both contain the same link and information. Selected managers receive the request even if the matching row in Notification Settings is off.
There is no list of pending requests
Admin has no single page that lists pending requests. Find them in the email or the bell. If you want a pending-requests list, see How to Submit Feature Requests and Content Requests, and upvote the existing request on the feedback forum.
Assign without a request
Any manager can assign content to a member at any time, whether or not the member sent a request. Go to Admin > Members, open the member, and select Assign Content. See How to Assign a Course in Empath.
Progress and knowledge checks start tracking once the content is assigned.
If you did not receive a request
A request only reaches the managers the member selected. Empath does not tell the member if they picked the wrong manager, so ask the member who they selected.
If the member picked a different manager, that manager can assign the content, or the member can send a new request. You can also assign it yourself.
If you cleared the alert in the bell before assigning, use the email link, or assign from the member's page.
If the right manager did not receive the email, see the email checks above.
Support
If someone in your organization can access Empath, use the in-app chat bubble. If you cannot access Empath at all, email support@empathmsp.com.
Include the member's email, the name of the course or pathway, the manager they selected, when they sent the request, and a screenshot or recording of what you see.