What webhooks won't tell you

This article lists the training questions webhooks don't answer today. Plan around them before you write code.

What won't webhooks tell me?

Who's overdue? Who's due in 3 days? — Why webhooks won't answer it: There's no reminder or overdue event, and Course assigned doesn't include the due date. · Use instead: Empath's due-date and overdue emails, Empath reports, or record the due date in your own process when you assign.
Did this person fail this course? — Why webhooks won't answer it: Failed knowledge check identifies the knowledge check, not the course it belongs to, and usually has no title. · Use instead: Map knowledge-check IDs to courses in your own catalogue, or use Empath's reports.
Did my whole team finish the new security course? — Why webhooks won't answer it: Completions are sent per person. There's no team summary event. · Use instead: Count Course completed events yourself, or use the manager's weekly team report (email).
Who just joined or was invited? — Why webhooks won't answer it: Invites and sign-in emails don't go through webhooks. · Use instead: Your own identity or onboarding process.
What does the manager's weekly report say? — Why webhooks won't answer it: Reports and alerts are emails, not webhook events. · Use instead: Also send a copy to a shared inbox (e.g. your PSA) on the manager and owner rows.

Webhooks are separate from Empath's emails and bell notifications. Turning emails off, pausing notifications or a learner unsubscribing doesn't start or stop webhooks. See “Webhooks and your other notification settings”.

Reach out to your Partner Success Manager, or email us at support@empathmsp.com. We’re happy to help!