Webhooks and your other notification settings
Learn why Empath webhooks keep sending whatever your email, bell, pause and learner settings are, and how to stop them.
This article explains how webhooks relate to the rest of Notification settings.
Do my notification settings affect webhooks?
No. Webhooks answer to your company, not to individual notification preferences. These don't stop webhooks:
- unticking Email or In-app (bell) on the Notification types tab
- Pause all notifications for your company
- a learner changing their own settings, pausing or unsubscribing
- the Audience setting on a row
The only things that decide whether a webhook sends are whether webhook delivery is on for your company and which events the webhook subscribes to.
How do I stop a webhook?
- Untick the event with Edit webhook, or
- Delete the webhook. See “Edit, test or delete a webhook”.
Still need help?
Reach out to your Partner Success Manager, or email us at support@empathmsp.com. We’re happy to help!
Related articles
- Edit, test or delete a webhook
- What webhooks won't tell you