Go-live checklist

Learn the checks to complete before you rely on webhooks in production.

Checklist

Decide which questions you're automating (assigned, completed, failed). Only subscribe to Content published if you have a use for it.
Build your Empath user ID mapping, or turn on personal data and match on email. See “Identify people: user IDs or personal data”.
Stand up an HTTPS receiver that verifies the signature, de-duplicates on id and answers 2xx fast. See “Build a receiver: the recommended pattern”.
Create the webhook and store the signing secret. See “Create a webhook: Review & test and the signing secret”.
Run Test webhook in the wizard, then again on the saved row. The row test proves your signature check.
Assign a real course to a real person and confirm a live course.assigned arrives (id starts with whk_).
Complete that course and confirm course.completed arrives.
Check Delivered, Failed and health after your first deployments, and keep Webhook & account alerts on so you hear about outages.

Reach out to your Partner Success Manager, or email us at support@empathmsp.com. We’re happy to help!