Empath User Role Overview

Role Overview

Empath has three core roles that determine what a user can view, assign, and edit:

1. Member

• Can view and complete assigned content (lessons, courses, pathways)

• Can request to be assigned specific courses or pathways

• Cannot assign content to others or edit any learning material

• Sees their own progress and dashboard only

2. Manager

• Can view team members' progress

• Can assign courses and pathways

• Can approve content assignment requests from team members

• Can schedule or manage groups of learners

• Cannot edit lesson or course content

• Cannot access account-wide settings

3. Content Admin

• Full access to the platform's learning tools and content library

• Can create, edit, and publish lessons, courses, and pathways

• Can assign training to individuals or groups

• Can view progress and reporting across the organization

• Can access account-level settings (e.g., users tab, integrations)

🔐 While Empath encourages a "least privilege" approach, the Content Admin role should be assigned to any employee who is expected to generate or edit content.

🔍 Tips for Assigning Roles

• Most employees should be added as Members.

• Assign the Manager role to team leads, department heads, or supervisors who oversee team training.

• Use the Content Admin role for staff responsible for content creation, HR/training teams, or internal documentation owners.

Need Help? Reach out to support@empathmsp.com with questions about role selection or platform capabilities.