T1 Pathway Template Overview

Purpose of the Template:
Designed to provide a pre-built training structure for Tier 1 (T1) technical onboarding in MSPs.
Where to Find It:
Available in the pathway templates section of your Empath tenant.
Use Case:
Ideal for new technical hires or entry-level techs with limited MSP experience.
Structure Highlights:
- Emphasizes core competencies over certifications
- Includes a mix of Empath content and external references
- Allows room for customization based on tools and SOPs
Design Philosophy:
Not every MSP uses the same RMM, PSA, or ticketing practices—this template is meant to be modular.
Customization Encouraged:
Replace placeholder lessons with your own SOPs, video walkthroughs, or client-specific instructions.
Community-Driven:
Feedback-driven development; future iterations may include versions for NOC, Dispatch, vCIO tracks.

A walkthrough of the T1 Pathway Template, with customization tips, suggested use cases, and adoption best practices