Turn a notification on or off
Learn how to turn each Empath notification on or off for your company, in the bell and by email.
Learn how to turn a notification on or off for your whole company using the Notification types tab.
[Video walkthrough: turning a notification on and off]
How do I turn a notification on or off?
Each row on the Notification types tab is one kind of notification, like Assigned training or Overdue training. Each row has a checkbox for every way it can be delivered:
- In-app (bell): the notification appears in the bell inside Empath.
- Email: the notification is sent by email.
Tick a box to turn that delivery on. Untick it to turn it off for everyone in your company.
Steps
- Go to Admin → Notification Settings. You'll land on the Notification types tab.
- Find the row you want to change. Rows are grouped by who they're for, such as For learners: training & content or For managers.
- Tick or untick In-app (bell) and Email for that row.
- Your change saves automatically.
[Screenshot: one row showing the In-app (bell) and Email checkboxes]
Good to know
- Every row is independent. Changing one row never changes another.
- Rows for managers, owners and content authors start off, because they can include learners' names. Turn them on when you're ready. See “Notifications for managers” and “Notifications for owners & admins”.
- A few rows show an Email box but don't send email yet. Ticking it saves your choice for later. See “Which notifications send email today”.
- If email is paused for your company, the Email boxes stay ticked but greyed out with a note: Email is paused for your whole company. See “Pause all notifications for your company”.
Still need help?
Reach out to your Partner Success Manager, or email us at support@empathmsp.com. We’re happy to help!
Related articles
- Which notifications send email today
- Choose when emails send (Recommended, Immediate or Digest)
- Choose who receives a notification (Audience)
- Lock a setting so learners can't change it