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Send a copy to a shared inbox (e.g. your PSA)

Learn how to send a second copy of manager and owner emails to a shared inbox, such as a mailbox your PSA watches.

Learn how to send a copy of certain manager and owner emails to a shared inbox, for example a mailbox your PSA turns into tickets.

How does sending a copy work?

Some rows have an extra option: Also send a copy to a shared inbox (e.g. your PSA). When you add an address, Empath sends a second copy of that notification there. The original recipient still gets their own email as normal.

This option appears on these rows:

  • Weekly team report & approval requests
  • Executive summary, compliance & seat alerts
  • Low adoption alerts
  • Webhook & account alerts

Steps

  1. Go to Admin → Notification Settings → Notification types.
  2. On one of the rows above, make sure Email is ticked.
  3. Open Also send a copy to a shared inbox (e.g. your PSA).
  4. Enter the Shared inbox email.
  5. Optionally, add a Subject prefix so your PSA can recognise these emails. You can use placeholders such as {company}, {event}, {user}, {course}, {dueDate} and {count}.

Good to know

  • One copy is sent per notification, not one per person.
  • To protect your PSA from floods, each address receives at most 50 copies a day.
  • Copies say Sent to [address] by your Empath administrator and have no unsubscribe link.
  • If Email is off on the row, no copy is sent.
  • Learner training emails, like assignments and reminders, can't be copied.

Still need help?

Reach out to your Partner Success Manager, or email us at support@empathmsp.com. We’re happy to help!

Related articles

  • Notifications for managers
  • Notifications for owners & admins
  • Account & system alerts
  • What webhooks do (and when to use them)