Notifications FAQ
Answers to common questions about Empath notifications: email vs the bell, locks, pauses, digests and what isn't controlled here.
Answers to the questions we're asked most about Empath notifications.
Frequently asked questions
If I turn off email for Assigned training, will people still see new assignments? Yes, in the bell, as long as In-app (bell) is ticked on that row.
Can one person opt out of assignment emails? Only if the row is Unlocked. Then they can untick it on their own page. For required training, lock the row. See “Lock a setting so learners can't change it”.
I paused email. Why did a new hire still get an invite? Invites aren't part of Notification settings. See “What Notification settings doesn't control”.
I ticked Email on Completions. Why no congratulations email? Completions appear in the bell only for now. See “Which notifications send email today”.
How many reminders does a learner get? Up to three before the due date (7, 3 and 1 day before), then an overdue email about once a week for up to 90 days.
Do managers get a copy of every learner email? No. Managers see assignments and completions in their weekly team report. See “Notifications for managers”.
Can Empath create tickets in our PSA? Yes, two ways: send a copy of manager and owner emails to a shared inbox your PSA watches (“Send a copy to a shared inbox (e.g. your PSA)”), or use a webhook (“What webhooks do (and when to use them)”).
Can I choose specific teams in Audience? Not yet. Team members only means anyone on at least one team.
Can we send notifications from our own email domain? Not yet. Notification emails come from Empath.
Can I set quiet hours? Not yet. You can use the email digest to cut down on emails. See “How the email digest works”.
Still need help?
Reach out to your Partner Success Manager, or email us at support@empathmsp.com. We’re happy to help!
Related articles
- Which notifications send email today
- How your settings combine (what wins)
- What Notification settings doesn't control