Lock a setting so learners can't change it

Learn how to lock a notification so your learners can't change it, which is useful for required or compliance training.

[Video walkthrough: locking a notification]

What does locking do?

Every row starts Unlocked, which means learners can turn it on or off for themselves on their own Notification settings page.

When you lock a row, your choice is frozen for everyone:

Locked: learners can't change this. What's on stays on, and what's off stays off.
Locked off: you've locked a row with every delivery unticked. Learners can't turn it on.

Go to Admin → Notification Settings → Notification types.
Set the row's In-app (bell) and Email boxes the way you want them.
Click the lock on that row. Its label changes from Unlocked to Locked (or Locked off if nothing is ticked).
To undo, click the lock again. It changes back to Unlocked.

[Screenshot: a row showing the Locked label]

A common setup for compliance: lock Assigned training, Due dates, renewals & expiring credentials and Overdue training.
On their own page, learners see the lock and the message Your admin has locked this setting.
A lock stops learners changing that row. But a learner who pauses all their email or unsubscribes from Empath emails won't get email, even for locked rows. See “Pause your own notifications” and “Unsubscribe from Empath notification emails”.
Pausing notifications for your whole company also stops locked notifications. See “Pause all notifications for your company”.
Empath Unite rows can't be locked.

Reach out to your Partner Success Manager, or email us at support@empathmsp.com. We’re happy to help!