How your settings combine (what wins)

This article explains the order Empath checks your settings in, so you can work out why someone did or didn't get a notification.

Which setting wins?

Empath checks these in order. A notification has to get past every step:

Company pause. If email (or the bell) is paused for your company, nothing is sent that way.
The row. Is that delivery ticked on the Notification types row?
Audience. Is the person in the row's audience?
The learner's own choice. If the row is Unlocked, the learner may have turned it off. If it's Locked, their choice is ignored.
The learner's pause or unsubscribe. A learner who paused all their email, or unsubscribed, doesn't get email even for locked rows.

You untick Email on Assigned training: no assignment emails. The bell still shows new assignments if In-app (bell) is ticked.
You lock Assigned training: learners can't turn it off on their page.
You set Assigned training's Audience to Managers & admins: learners stop getting assignment emails.
You pause email for your company: nobody gets notification emails, including locked ones. Invites still send.

Some rows email today and some are bell-only. See “Which notifications send email today”.

Reach out to your Partner Success Manager, or email us at support@empathmsp.com. We’re happy to help!