Managing MFA and Setting Up Global MFA Policies in Empath
Objective
This KB outlines the steps for managing Multi-Factor Authentication (MFA) and setting up global MFA policies within the Empath platform.
Key Steps
1. Verify Administrative Role 0:40
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Log into the Empath platform.
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Click on your profile menu in the top corner.
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Select 'Profile' and navigate to the 'User' tab.
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Confirm that you have the 'Admin' role listed among your roles.
2. Access Security Tab 1:31
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On the left-hand navigation ribbon, click on the 'Security' tab.
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Locate the MFA box under 'Security Checkup'.
3. Manage MFA Settings 1:53
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Click on the MFA box and select 'Manage'.
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Review the recommended actions and the list of users enrolled in MFA.
4. Configure MFA Options 2:24
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Under the 'Configuration' tab, choose from the following options:
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Force MFA for all users.
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Force MFA except for users using Enterprise SSO.
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Note that you cannot force MFA if it is enabled but not enforced.
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5. User Management for MFA 3:12
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To manage MFA settings for users:
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Navigate to the 'Users' tab.
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Note that you cannot edit MFA settings directly from this tab.
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6. User-Level MFA Management 4:20
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If a user needs to delete or re-enroll in MFA, they can do so from their 'Privacy and Security' tab, provided they can access the platform.
7. Resetting MFA for Users 4:46
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If you need to reset MFA for a user:
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File a support ticket by clicking on the chat bubble in the corner.
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Provide details such as the user's name and reason for the reset.
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Cautionary Notes
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Ensure you have the appropriate administrative role before attempting to manage MFA settings.
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Be aware that MFA management options may change in future releases of the Empath platform.
Tips for Efficiency
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Regularly check the knowledge base for updates on MFA management procedures.
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Keep a list of users who may need MFA assistance to streamline support requests.