Determining Users in Your Empath Account
Objective
This KB outlines the steps to identify users in your Empath account based on different user roles.
Key Steps
Step 1: Access User List as Content Admin 0:24
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Log in to your Empath account.
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Click on your profile drop-down menu.
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Select Settings.
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Click on Account Settings.
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Navigate to Users in the left-hand navigation ribbon.
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This will display a complete list of all users in your account.
Step 2: Export User List as Manager 2:05
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Ensure you have at least the Manager role.
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Click on the Members tab in the upper navigation ribbon.
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Check that your default group 'All' is populated with all members.
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Click on Export Team Progress to export a list of users and their training progress.
Step 3: Request User List from Support 4:22
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Open the support chat in the lower right-hand corner of your screen.
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Request a list of all users from the support department.
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This option may take longer but will provide an explicit list.
Cautionary Notes
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Ensure you have the appropriate role (Content Admin or Manager) to access user lists.
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The export feature may not provide a clean list of users; duplicates may appear in the CSV export.
Tips for Efficiency
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Regularly check the user list to keep track of active users in your account.
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Use the support chat for quick assistance if you encounter issues.