How to use the Embed (Iframe) Tool
This article explains how to create an Empath lesson that embeds external vendor training directly inside the platform. After creating a text-based lesson, you will use the embed tool to display a vendor webpage, attach your MSP’s internal SOP, and add clear instructions for the learner. The KB also emphasizes recording a short contextual video to explain the “why” behind the process and reinforce behavioral expectations. Once saved and added to a course, the lesson provides a unified training experience that blends vendor guidance with your MSP’s internal standards.
Creating a Lesson with Embedded External Content in Empath
Objective
This KB outlines the steps to create a lesson in Empath that integrates external vendor content, specifically for training purposes.
Key Steps
1. Accessing the Content Manager 0:31
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Ensure you have access to the Content Manager on Empath.
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Look for the blue 'Create' button or the 'Content Admin' option in your profile drop-down.
2. Creating a New Lesson 0:47
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Click on 'Create' and select 'Lesson'.
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Switch to 'Expert Mode' and then to 'Advanced Mode' for easier navigation.
3. Adding Lesson Description 1:32
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In the lesson editor, enter a description that includes initial instructions for the learners.
4. Embedding External Content 2:42
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Copy the URL of the external content (e.g., vendor training guide).
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In the text editor area, find the 'embed' option and paste the URL.
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Click 'save' to render the external content within the lesson.
5. Adding Lesson Title and Duration 3:41
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Enter a title for the lesson.
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Specify the expected duration for completing the lesson.
6. Attaching Resources 4:07
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Attach any relevant resources, such as SOP documents in PDF format.
7. Recording a Contextual Video 4:47
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Record a short video that provides context and behavioral expectations related to the training.
8. Saving the Lesson 7:21
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Scroll down and click 'save' to create the lesson.
9. Creating a Course 7:47
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Add the lesson to a new course, providing a suitable course title.
10. Reviewing the Lesson 8:21
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Start the lesson to ensure all components (video, embedded content, instructions, resources) are functioning correctly.
Cautionary Notes
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Ensure the external website does not have a frame blocker; otherwise, embedding will not work.
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Always check the embedded content for readability and functionality before finalizing the lesson.
Tips for Efficiency
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Use existing vendor training materials to minimize content creation time.
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Record videos in a single take to save time, focusing on key behavioral insights.