Modifying Your Subscription on the Empath Platform
Objective
This KB outlines the steps to view and modify your subscription on the Empath platform for users with admin roles.
Key Steps
1. Log into Your Empath Account 0:16
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Ensure you have an account with admin role access.
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Log into the Empath platform.
2. Access Profile Settings 0:36
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Navigate to the upper right-hand corner of the dashboard.
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Click on your profile image to open the dropdown menu.
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Select the 'Settings' option.
3. Navigate to Subscription Settings 0:47
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In the settings screen, locate the navigation ribbon.
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Click on the 'Subscriptions' option.
4. Modify Your Subscription 1:00
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If on month-to-month pricing, use the slider to adjust your subscription.
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If on an annual plan, consider contacting support for assistance.
5. Contact Support if Needed 1:22
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Use the chat bubble in the corner to send a message.
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Specify your request to modify the subscription and the number of seats needed.
6. Finalize Changes 1:42
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Wait for a response from the support team to confirm changes.
Cautionary Notes
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Ensure you have the necessary admin role to modify subscriptions.
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If changing from an annual plan, confirm any discounts or pricing before making changes.
Tips for Efficiency
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Familiarize yourself with the dashboard layout to navigate quickly.
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Keep your chat message concise to expedite the support process.