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How to enable Empath Grow

Turn on Grow for your account, choose your seats and premium catalogs, and confirm billing.

You enable Grow once for your account. After that, Admin > Grow becomes your Grow dashboard, where you add and manage clients.

Before you start

  • You need to be a Manager or Admin on your Empath account with billing access.
  • A payment method must be on file, because enabling Grow charges your card on file.
  • Grow is available to partner (MSP) accounts. If you don't see Grow in the Admin menu, sign out and sign back in. If it still doesn't appear, contact support.

Option A: Enable Grow yourself

  1. Go to Admin > Grow. On your first visit you see the Enable Grow to continue page.
  2. Optionally, select See how Grow works for a short overview, or Preview customer experience to see what your clients' learners will see.
  3. Select Enable Empath Grow.
  4. Under Choose your plan, pick Grow or Grow Lite.
  5. Under How many seats?, set your base seats.
  6. Optionally, choose premium catalogs under Bundle premium catalogs.
  7. Review the Summary, then check both Authorizations: automatic seat expansion, and the 12-month commitment.
  8. Select Enable Grow. You see the exact monthly amount before anything is charged.

Option B: You bought Grow through Empath

If you purchased Grow through your Partner Success Manager, Grow is switched on for your account automatically once the subscription is paid. Sign out and sign back in to see Admin > Grow. Any premium catalogs on your order are added by our team; sign out and back in again once they confirm.

What happens next

  • A Grow subscription is created for your account, on its own 12-month term.
  • Your account owners receive a "Grow enabled" email.
  • You can now add clients. See How to add a client in Empath Grow.