FAQ: Is Empath Training Only for Technicians?
Clarifies that Empath training is for all MSP roles, not just technical staff, and covers leadership, sales, operations, support, and more.
No. Empath is not technician-only. The platform includes training for nearly every role inside a modern MSP, as well as content relevant to many vendor organizations.
Key Points
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Empath supports all MSP roles, including
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Leadership and management
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Sales and SDR/BDR tracks
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Project coordinators and project engineers
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Dispatch, service desk, and NOC
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Account management and vCIO
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HR, operations, and administrative staff
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Interns or new-to-IT hires
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Many courses are also applicable to vendor employees
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The platform is intentionally role-agnostic and can be customized to any position or skill level