FAQ: How Do I Vet the Quality of Empath Content?

Short Answer

There is no universal or automated way to vet any educational content in the abstract. The most reliable way to evaluate Empath courses is to preview them yourself. However, most Empath content is intentionally high-level, behavioral, and process-focused, making detailed technical conflicts unlikely.

Longer Explanation

This question is understandable and more complex than it seems. There is no standardized method for a single person or organization to objectively confirm the accuracy of all training content without evaluating it directly.

That said, most Empath lessons are not hyper-specific technical instructions that can conflict with your internal standards. We do not create step-by-step hardware replacement videos, product-specific repair walkthroughs, or deeply technical platform recipes that might clash with your internal SOPs.

Empath focuses on:

• Behavioral training

• Professional development

• Troubleshooting concepts

• Best practices that apply across tools

• Role-based skills

• High-level frameworks MSPs can adapt to their own environment

In most cases, the details that would normally require vetting are details you will customize through your own Empath-hosted content.

For rare use cases where you want to confirm a course aligns with your internal process, the recommended and intended approach is to:

• Log into your tenant as an admin

• Preview the course

• Add your own supplemental lessons or SOPs where needed

Key Points

• No automated vetting mechanism exists

• Empath content is designed to avoid conflicting specifics

• You can preview any course before assigning

• Empath expects each MSP to customize or supplement content with local SOPs