Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

ConnectWise Manage Access Requirements

Requirements to set up the API user for an Empath -> ConnectWise integration

Least Privilege Access Requirements for ConnectWise 
Manage Integration 
To securely integrate ConnectWise Manage, configure user permissions following the 
principle of least privilege. Below are the minimum permissions required for an effective 
integration setup: 
Required Authentication Permissions: 
System → Member Maintenance: Inquire 
Companies → Company Maintenance: Inquire 
Companies → Configurations: Add, Edit, Inquire 
Companies → Contacts: Add, Edit, Inquire 
Companies → Team Members: Inquire 
Service Desk → Service Tickets: Add, Edit, Inquire 
Service Desk → Service Ticket – Dependencies: Add, Edit, Inquire 
Service Desk → Close Service Tickets: Edit, Inquire 
Service Desk → Ticket Templates : Inquire 
System → My Account: Add, Edit, Delete, Inquire 
System → Table Setup: Add, Inquire (customize per your specific needs) 
Time & Expense → Time Entry: Add, Edit, Delete, Inquire 
Time & Expense → Time Entry Billable Option: Add, Edit, Delete, Inquire 
Finance → Billing View Time: Inquire (ALL), Edit (ALL) (required for managing billable time)